For customer service teams
Customer service automation
Customer service automation helps your team answer faster and with more confidence. Instead of digging through documents, the employee gets a ready answer based on company knowledge. A person always makes the decision and leads the conversation with the customer.
What we built for the client
Gladan helps industrial plants cut their energy use. To give good advice, the team has to know hundreds of products and documents. We built an assistant that keeps that knowledge at hand.
Internal AI assistant for the team
The assistant supports employees while they talk to customers. They ask it like a colleague at the next desk, and within moments it gives an answer based on company knowledge.
- Knows every product, its documentation and the typical problems with the equipment.
- The employee asks, the assistant gives a ready answer within moments.
- When it lacks the data, it says “I don't know” instead of guessing.
- Supports two departments: sales and customer service.
80-90%
shorter response time
2 teams
sales and customer service
seconds
to reach all product knowledge
no guessing
says “I don't know” when data is missing
What you gain
Customer service automation shortens response times and takes the searching for information off your team.
Answers in seconds
The employee does not dig through documents. They ask and get a ready answer straight away, so the customer does not wait.
Reliable answers, no guessing
The assistant relies on the company's real knowledge. When it does not know something, it says so instead of making things up.
Fewer repetitive questions
The assistant handles the most common questions. The team has time for the harder cases.
A person leads the conversation
The assistant only suggests. The decision and the contact with the customer always stay in the employee's hands.
Want to take the load off your customer service team?
Book a free call. We will check where customer service automation will help you most and how much you stand to gain.
Let's talk