At 300 AI chats a month, if every one ends in a resolution, that is $316 on Essential or $178 on Growth (1 user, annual billing); for the free chatbot by Roition you pay us $0 and OpenAI about $1-2.4 for tokens (our estimate). We read the prices on the vendor's pricing pages on October 20, 2026.
LiveChat has chat with a human, conversation takeover, Messenger, WhatsApp and a live Shopify catalog; the free chatbot by Roition has none of these. We describe both options in the same tables, with read dates, and the choice depends on the scenario.
LiveChat, ChatBot.com and Text: one product, one price list
LiveChat, ChatBot.com and Text now sell the same product, Text, with the same price list. The LiveChat pricing page describes "Text plans" and sends existing customers to the legacy plans, while the ChatBot.com pricing page and the Text pricing page show the same plans and amounts: Essential, Growth and Enterprise.
The company LiveChat Software S.A. changed its name to Text S.A. in 2023. Search results still show old prices (for example ChatBot at $52 a month or LiveChat Team), which do not apply to new accounts.
Does LiveChat have a free plan?
LiveChat has no permanent free plan; the ChatBot.com FAQ says: "There is no permanent free tier". There is a 14-day trial on Essential and Growth with no credit card.
According to the LiveChat pricing FAQ (read on October 15, 2026), the account does not switch to a paid plan by itself when the trial ends; you have to add payment manually.
How much LiveChat costs in 2026: plans and AI limits
In 2026 LiveChat costs $19 (Essential) or $79 (Growth) per user per month billed annually, and Enterprise is priced individually. The AI Agent is included in the plan with a monthly limit of 10 or 200 resolutions.
LiveChat charges per user (seat) per month. According to the LiveChat pricing FAQ (read on October 15, 2026), every person who logs in to answer chats or tickets needs a seat, and prices are shown before tax; companies outside the US may be charged VAT. Amounts are in dollars.
| Item (read on Oct 20, 2026) | Essential | Growth | Enterprise |
|---|---|---|---|
| Price billed annually, per user / month | $19 | $79 | custom |
| Price billed monthly, per user / month | $25 | $99 | custom |
| AI Agents | 1 | 10 | custom |
| AI resolutions included / month | 10 | 200 | custom (FAQ: 2,000+) |
| Extra 50 resolutions | $49.50 | $49.50 | custom |
| API calls / month | 10,000 | 20,000 | custom |
| Chat and file history | 60 days | unlimited | unlimited |
| Chat supervision and taking over a chat from another team member (takeover from the AI is in every plan) | no | yes | yes |
Existing LiveChat customers stay on the legacy plans from a separate page: Starter $19, Team $49 and Business $79 per user per month billed annually ($25, $59 and $89 billed monthly, read on October 20, 2026). The legacy page gives no AI resolution limit for these plans.
What LiveChat counts as an AI resolution and when you pay extra
An AI resolution in LiveChat is a conversation in which the AI Agent itself solved at least one customer question; several questions in one conversation still count as one resolution. According to the Text FAQ, conversations handed to a human without an AI answer, no solution, irrelevant answers, test chats and spam do not count.
When the limit runs out, the system automatically adds a package of 50 resolutions for $49.50 ($0.99 per resolution) so the AI Agent keeps working. We found no information on the page about whether unused resolutions from a package carry over to the next month.
According to the ChatBot.com FAQ (read on October 20, 2026), LiveChat does not charge for AI per message or per visitor, only for conversations handled by the AI Agent.
The math: 100, 300 and 1,000 AI chats a month
At 100, 300 and 1,000 AI chats a month, one LiveChat user pays $118, $316 and $1,009 on Essential or $79, $178 and $871 on Growth (annual billing). For the free chatbot by Roition you pay us $0, and OpenAI about $0.32-8.10 for tokens (typical value of our estimate, 4-10 messages per chat).
Assumptions: in LiveChat every AI chat ends in a resolution (the upper bound of the cost), and extra resolutions are counted in full packages of 50.
For our chatbot, a chat is 4 customer messages (typical) or 10 (long), and the cost of the GPT-6 Luna model is an estimated $0.66-1.06 per 1,000 messages, typically $0.81, calculated from the OpenAI price list on October 14, 2026.
The table shows the typical value; across the full estimate range, 300 chats cost $0.79-3.18.
| AI chats / month | LiveChat Essential ($19 + packages) | LiveChat Growth ($79 + packages) | Free chatbot by Roition: 4 messages / chat | Free chatbot by Roition: 10 messages / chat |
|---|---|---|---|---|
| 100 | $118 (19 + 2 packages) | $79 | $0 to Roition + about $0.32 OpenAI | $0 to Roition + about $0.81 OpenAI |
| 300 | $316 (19 + 6 packages) | $178 (79 + 2 packages) | $0 to Roition + about $0.97 OpenAI | $0 to Roition + about $2.43 OpenAI |
| 1,000 | $1,009 (19 + 20 packages) | $871 (79 + 16 packages) | $0 to Roition + about $3.24 OpenAI | $0 to Roition + about $8.10 OpenAI |
With monthly billing, LiveChat Essential costs $6 more and Growth $20 more at every level.
The free chatbot by Roition also uses embeddings when it refreshes the feed (daily) and the website (weekly) on your key, and OpenAI requires a prepayment of at least $5. For the seat price LiveChat also gives you live chat, a ticket inbox and channels that we do not have, so the table compares only the cost of AI.
LiveChat vs the free chatbot by Roition: feature by feature
LiveChat has chat with a human, channels beyond the website (Messenger, WhatsApp, SMS), a live Shopify catalog and Shopify order status, while the free chatbot by Roition works only as a website widget, with an XML feed and your own OpenAI key.
LiveChat data comes from the vendor's pages (read on October 20, 2026), data on the free chatbot by Roition from the production state on October 15, 2026 (no feature changes through October 20, 2026). "Not on the page" means the vendor does not describe it, not that the feature does not exist.
| Attribute | LiveChat (Text) | Free chatbot by Roition |
|---|---|---|
| Price | from $19 per user / month, 10 AI resolutions included | $0 to Roition, no chat limit on our side; OpenAI tokens about $0.66-1.06 per 1,000 messages (our estimate) |
| AI billing | resolutions, $0.99 for each above the limit | tokens on your OpenAI key |
| AI model | not on the page | OpenAI, GPT-6 Luna by default, changeable in the panel |
| Own API key (BYOK) | not on the page | yes, OpenAI only |
| Chat with a human and takeover from the AI | yes, in every plan (ChatBot.com FAQ) | no |
| Channels | website, in-app, chat page, Messenger, WhatsApp, SMS (Twilio), Shopify | website widget only |
| Products | live Shopify catalog, cards with prices, add to cart in the chat (Shopify page) | XML feed (Google Merchant Center, Ceneo) refreshed daily; 2-3 products with a photo and price |
| Order status | AI Agent and agents answer from Shopify order data (ChatBot.com WISMO page); for other platforms not on the page | no |
| Actions (returns, discounts) | the AI does not process returns itself; automations can run selected Shopify actions | no |
| Knowledge sources | web pages, articles, documents, PDFs, up to 50 MB per file | store website (weekly), feed, store description, FAQ buttons |
| Languages | widget in 48 languages, including Polish (LiveChat help); AI: 48 languages, no list on the page | widget in Polish and English; replies in the customer's language |
| Reports | sales reports tied to chats | chats, knowledge gaps, popular questions; no sales analytics |
| Support | 24/7/365, SLA on Enterprise | no support with an SLA |
| Data processing agreement | not on the pricing page; the Text page mentions "GDPR compliance support" | we do not offer one (as of October 15, 2026) |
| Start | 14-day trial, no card | OpenAI prepayment of at least $5 |
LiveChat for stores on Shoper, IdoSell, PrestaShop and WooCommerce
LiveChat has no app for the Polish store platforms Shoper and IdoSell: the e-commerce category of the LiveChat marketplace lists apps for Shopify, WooCommerce, BigCommerce, Magento and Adobe Commerce, among others. For PrestaShop, LiveChat has a marketing page, but the app address in the marketplace returned a 404 error when we read it on October 15 and 20, 2026.
LiveChat describes a real-time catalog with add to cart in the chat only for Shopify; for BigCommerce, Magento and Adobe Commerce the marketplace lists product recommendations from the catalog, and for WooCommerce a cart preview (read on October 20, 2026).
The free chatbot by Roition is installed with one `<script>` tag before `</body>` on any platform where you can paste code, and takes products from an XML feed. It has no app in the Shoper App Store, IdoSell or the Shopify App Store. We describe how to set it up step by step in the chatbot setup guide.
Which option fits: scenarios
The choice between LiveChat and the free chatbot by Roition depends on four things: whether a human should take over the conversation, which channels customers write in, which platform the store runs on and how many AI chats you handle a month.
| Scenario | Option | Why |
|---|---|---|
| Customers want to talk to a human, an agent takes over from the AI | LiveChat | takeover from the AI in every plan; we have no live chat |
| Customers write on Messenger, WhatsApp or SMS | LiveChat | channels in the plans; we cover the website only |
| Store on Shopify, the AI should see the live catalog and add to cart | LiveChat | live Shopify catalog; we use a daily feed, no cart |
| Customers ask about order status, store on Shopify | LiveChat | AI Agent answers from Shopify order data; we have no order status |
| Product advisor on Shoper, IdoSell or PrestaShop, no subscription | free chatbot by Roition | $0 to Roition + about $1-2.4 OpenAI at 300 chats (estimate) |
| 24/7 support or an SLA needed | LiveChat | we offer no support with an SLA |
In LiveChat the cost grows with the number of people answering chats (seats) and the number of AI resolutions; for us it grows with the number of messages. We put together the cost of all the tools in this series in the AI chatbot cost comparison.
LiveChat: facts about the company
LiveChat belongs to Text S.A., a company based in Wrocław, Poland (ul. Zwycięska 47), listed on the Warsaw Stock Exchange. On its investor relations page it reports over 40,000 companies from 150 countries as customers and ARR of $89.52 million (read on October 20, 2026); the livechat.com menu shows 30,000+ companies.
The product and price list are global, in dollars.
What this post does not tell you
- LiveChat features and prices are the vendor's statements from its pages on October 20, 2026; we did not test the quality of the AI Agent's answers.
- We do not know how the LiveChat AI Agent handles Polish: the page says 48 languages without a list.
- The cost of the free chatbot by Roition is an estimate from the OpenAI price list and token counts, not a reading from a bill.
- We do not compare the answer quality of the two tools.
- The math covers 1 LiveChat user; the price list does not say directly whether the AI resolution limit grows with the number of seats.
Free chatbot by Roition
For the free chatbot by Roition you pay us $0, and OpenAI tokens on your key come to an estimated $0.66-1.06 per 1,000 customer messages. Compared with LiveChat, it has no live chat, no channels beyond the website and no order status. Try the free chatbot by Roition.
Founder of Roition, independent Google Ads API developer
Founder of Roition, with almost 3 years of Google Ads experience. Designs and builds process automation for Polish companies: system integrations, handling enquiries and quotes, AI assistants working on company data.
Frequently asked questions
Is LiveChat free?
No. There is a 14-day trial with no card, then from $19 per user per month billed annually.
How much does the LiveChat chatbot cost?
The AI Agent is included in the plan: 10 resolutions a month on Essential, 200 on Growth. Each extra resolution costs $0.99, in packages of 50 for $49.50.
How much does LiveChat cost for a team?
LiveChat charges for each seat. According to examples in the LiveChat pricing FAQ (read on October 15, 2026), 3 people on Essential pay $57 a month billed annually or $75 billed monthly, 3 people on Growth $237 or $297, and 10 people on Growth $790 billed annually.
How is ChatBot.com different from LiveChat?
For new customers, not in price: chatbot.com, livechat.com and text.com show the same Text plans.
Is LiveChat a bot or a real person?
LiveChat has both: agents answer in the chat, and the AI Agent answers on its own. When a case needs a person, the AI Agent hands the conversation and its history to the team; takeover from the AI is in every plan.
Is LiveChat a Polish company?
Yes. Text S.A. (formerly LiveChat Software S.A.) is based in Wrocław and listed on the Warsaw Stock Exchange.
Does LiveChat work with Shoper or IdoSell?
The LiveChat marketplace has no app for Shoper or IdoSell. You can paste the widget code, but LiveChat does not describe a catalog or order integration for these platforms.
Does WhatsApp cost extra in LiveChat?
According to the ChatBot.com FAQ (read on October 20, 2026), the WhatsApp integration is included in every plan and in the trial. Conversations started by the customer carry no Meta fees, and AI Agent replies use the AI resolutions in your plan.
Does the LiveChat AI reply in Polish?
The chat window is translated into Polish. According to the page, the AI Agent supports 48 languages, but the list is not published.
Can I use my own OpenAI key in LiveChat?
The LiveChat pricing pages do not describe such an option. In the free chatbot by Roition you use your own OpenAI key.
Can I cancel LiveChat at any time?
According to the ChatBot.com FAQ (read on October 20, 2026), monthly plans have no long-term contract: you can change or cancel the plan at any time, and the change takes effect from the next billing cycle. An annual plan can be changed at renewal.