Chatbase prices and features below come from its pricing page and documentation, as read on October 20, 2026.
Is Chatbase free? The Free plan on the pricing page, in the docs and on Shopify
Chatbase has a Free account with 50 credits and 1 MB of data, but only its Shopify App Store listing states these limits. The pricing page on chatbase.co shows three paid plans with a "Start 7-day trial" button and Enterprise with custom pricing.
| Source (read Oct 20, 2026) | What it says about a Chatbase free plan |
|---|---|
| Chatbase pricing page | no Free plan; Hobby, Standard and Pro with a 7-day trial |
| Chatbase in the Shopify App Store | "Free plan available"; in the table: Free, 50 Credits, 1 MB |
| Docs, workspace settings | after you cancel, the account is "downgraded to the free plan"; Free users must buy a base plan before any add-ons |
None of these sources says whether the 50 Chatbase credits renew monthly or which models a Free account can use. The 7-day trial is available only when you buy through Chatbase, not when you are billed through Shopify (Shopify integration docs).
How much does Chatbase cost in 2026: plans and add-ons
Chatbase costs from $40 a month (Hobby) to $500 (Pro), or 20% less on annual billing: $32, $120 and $400 a month. Prices are in USD; the pricing page says nothing about sales tax or VAT.
| Chatbase plan | Monthly price | Price on annual billing | Credits / month | AI agents | AI Actions per agent | Team seats |
|---|---|---|---|---|---|---|
| Hobby | $40 | $32/month ($384/year) | 700 | 1 | 5 | 2 |
| Standard | $150 | $120/month ($1,440/year) | 4,000 | 1 | 8 | 3 |
| Pro | $500 | $400/month ($4,800/year) | 15,000 | 1 | 12 | 5 |
| Enterprise | custom | custom | custom | n/a (pricing page: "Higher limits") | n/a | n/a |
Every paid Chatbase plan includes 40 MB of training content per agent (extracted text, not file size). On October 15, 2026 the pricing page listed 10, 20 and 40 MB, and the Shopify listing still shows 10 MB for Hobby. The Chatbase helpdesk, API access, voice and weekly auto-resync of sources start at Standard.
| Chatbase add-on | Price |
|---|---|
| Auto recharge credits | $40 per 1,000 credits; these credits do not expire |
| Extra AI agent | $300 per year |
| Remove "Powered By Chatbase" | $1,188 per year |
| Extra storage | $300 per 10 MB per year, up to 40 MB more |
Hobby without the "Powered By Chatbase" label costs $139 a month: $40 for the plan plus $99 for the add-on spread over 12 months.
Chatbase message credits: what one reply costs
A message credit is Chatbase's billing unit: each request to the AI model uses 1 to 5 credits, depending on the model. According to the model list in the docs: Auto, GPT-6 Luna and Claude 5.5 Haiku: 1 credit; GPT-6.1 Sol and Claude 5.5 Sonnet: 2; GPT-5.5: 4; Claude 5.5 Opus: 5.
| Chatbase model (examples from the docs) | Credits per message | Replies from Hobby's 700 credits | Chats of 4 messages |
|---|---|---|---|
| Auto, GPT-6 Luna, Claude 5.5 Haiku | 1 | 700 | 175 |
| GPT-6.1 Sol, Claude 5.5 Sonnet | 2 | 350 | 87 |
| Claude 5.5 Opus | 5 | 140 | 35 |
Enabled Chatbase actions (for example Shopify or calendar actions) can raise usage, because the agent then sends several model requests per reply. The pricing FAQ gives an example: booking through a calendar action takes 2 requests, so twice the credits.
Chatbase subscription credits renew on the 1st of each calendar month and do not carry over. Recharge credits do not expire. Price per credit: $0.057 on Hobby, $0.0375 on Standard, about $0.033 on Pro and $0.04 in a recharge.
What Chatbase costs at 100, 300 and 1,000 chats a month
At 300 chats of 4 messages, the cheapest Chatbase option is Hobby plus one recharge, $80 a month; for the free chatbot by Roition you pay us $0, and OpenAI tokens come to about $0.97 ($0.79-1.27) by our estimate.
Assumptions: 4 customer messages per chat (typical) or 10 (long), one AI reply per message, a 1-credit model, no actions, monthly billing, recharges in packs of 1,000 credits.
| Chats / month | Messages | Chatbase: cheapest option on the pricing page | Free chatbot by Roition: $0 to Roition + OpenAI tokens (estimate) |
|---|---|---|---|
| 100 × 4 | 400 | Hobby: $40 | approx. $0.32 ($0.26-0.42) |
| 100 × 10 | 1,000 | Hobby + 1 recharge: $80 | approx. $0.81 ($0.66-1.06) |
| 300 × 4 | 1,200 | Hobby + 1 recharge: $80 | approx. $0.97 ($0.79-1.27) |
| 300 × 10 | 3,000 | Standard: $150 | approx. $2.43 ($1.98-3.18) |
| 1,000 × 4 | 4,000 | Standard: $150 | approx. $3.24 ($2.64-4.24) |
| 1,000 × 10 | 10,000 | Standard + 6 recharges: $390 | approx. $8.10 ($6.60-10.60) |
Chatbase recharge credits do not expire, so the unused part of a pack stays in the account. A 2-credit model doubles credit usage, and a different OpenAI model also raises token cost.
For the free chatbot by Roition, the cost is our estimate for the default GPT-6 Luna model, not a figure from an invoice. Embeddings for refreshing the feed (daily) and the site (weekly) come on top, and OpenAI requires a $5 minimum prepayment. How to create the key and set a spend limit is in our chatbot setup guide.
Chatbase vs the free chatbot by Roition: feature by feature
Chatbase has a helpdesk with human takeover, Shopify actions, channels beyond the website and models from several providers; the free chatbot by Roition has a product feed and token billing on your own OpenAI key. The table sets Chatbase's pricing page and docs (Oct 20, 2026) against the current state of our chatbot.
| Attribute | Chatbase | Free chatbot by Roition |
|---|---|---|
| Tool price | Free, 50 credits (Shopify listing); from $40/month | $0 to Roition + OpenAI tokens (estimate $0.66-1.06 per 1,000 messages, typically $0.81); no chat limit on our side |
| AI billing | Chatbase credits, 1-5 per message | tokens on your OpenAI account |
| Own API key | not on the pricing page or in the docs | yes, required (OpenAI) |
| Models | OpenAI, Anthropic, Google, DeepSeek, xAI, Mistral and others | OpenAI only, GPT-6 Luna by default, model can be changed |
| Knowledge sources | files (up to 20 MB each), website, text, Q&A, Notion, tickets (Pro) | store website, XML feed (Google Merchant Center, Ceneo), store description, FAQ buttons |
| Knowledge refresh | automatic weekly from Standard; manual on Hobby | feed daily, site weekly, manual button |
| Products in the chat | from the Shopify catalog ("Retrieve and display products" action) | from the XML feed, carousel of 2-3 products with photo and price |
| Order status | yes, Shopify (action) | no |
| Store actions (cart, order, return) | yes, Shopify (actions); other systems through a Custom Action | no |
| Live chat, human takeover | Chatbase helpdesk from Standard | no |
| Messenger, WhatsApp, Instagram | yes, on Hobby, Standard and Pro | no, website only (no email) |
| App in an app store | Shopify App Store, WordPress plugin | no, installed with a `<script>` tag |
| Multiple stores | 1 agent per plan, extra agent $300/year | multiple projects on one account |
| Widget language | from the browser or `html lang`; helpdesk translation: 44 languages | Polish and English; replies in the customer's language |
| Analytics | basic on Hobby, advanced on Pro | chats, knowledge gaps, popular questions; no sales analytics from chat |
| Vendor label in the widget | "Powered By Chatbase", removal $1,188/year | "Powered by ROITION", no option to remove |
| Source code | not open source (Chatbase blog) | not public |
| Data processing agreement | public DPA, processing mainly in the US | none |
| Support with an SLA | Enterprise | no |
"Not on the page" does not mean the feature does not exist: in the Chatbase column we list only what Chatbase states on its pricing page and in its docs.
Chatbase for Shopify, WooCommerce and other platforms, and where data goes
Chatbase has a Shopify app and a WordPress plugin; its docs describe no integration for WooCommerce, PrestaShop or the Polish platforms Shoper and IdoSell. On those stores you embed the widget with code, without ready-made store actions; the docs describe Custom Actions that call your own API.
| Platform | Chatbase (docs, Oct 20, 2026) | Free chatbot by Roition |
|---|---|---|
| Shopify | app (pricing page: Hobby, Standard, Pro), 11 actions: products, cart, orders, status, returns | `<script>` tag in `theme.liquid`, products from the XML feed |
| WooCommerce | not in the docs index | `<script>` tag, products from the XML feed |
| WordPress | plugin 1.0.4, wordpress.org shows "Last updated: 2 years ago", tested up to WP 6.7.10 | `<script>` tag |
| PrestaShop, Shoper, IdoSell | no dedicated integration in the docs | `<script>` tag, products from the XML feed; no app in app stores |
Chatbase's Shopify actions do not cancel orders or change the shipping address. A guest (a customer without an account) looks up an order with their email or phone number plus the order number.
According to the Chatbase DPA, primary processing takes place in the United States (Chatbase Inc., Delaware, San Francisco address). The docs add that with Mistral models the main model call runs on servers in the EU, while other steps may be processed outside the EU.
The free chatbot by Roition sends chats to the OpenAI API on your key and stores them in the dashboard so you can read them. We do not currently offer a data processing agreement.
Chatbase or the free chatbot by Roition: features by scenario
Chatbase has features for order status on Shopify, human takeover, channels beyond the website and models outside OpenAI; the free chatbot by Roition has a product advisor based on an XML feed and token-only OpenAI billing. The table maps each scenario to the tool that has the feature, according to the vendors' own pages.
| Scenario | Tool with this feature | Entry cost (Oct 20, 2026) |
|---|---|---|
| Customers ask about order status, store on Shopify | Chatbase (Shopify actions) | Hobby, $40/month |
| Chats need to be handed to a person | Chatbase (helpdesk) | Standard, $150/month |
| Customers message you on WhatsApp, Messenger or Instagram | Chatbase | Hobby, $40/month |
| You want a non-OpenAI model (Claude, Gemini, Mistral) | Chatbase | Hobby, $40/month |
| Product advisor from an XML feed on WooCommerce, PrestaShop, Shoper, IdoSell | free chatbot by Roition | $0 to Roition + OpenAI tokens (estimate $0.66-1.06 per 1,000 messages, typically $0.81), $5 minimum prepayment |
| 300-1,000 chats a month billed only as tokens | free chatbot by Roition | $0 to Roition + approx. $1-8 of tokens (estimate) |
Chatbase has order status (on Shopify), human takeover (from Standard) and channels beyond the website; the free chatbot by Roition has none of these. The free chatbot by Roition bills AI only as OpenAI tokens and recommends products from an XML feed (Google Merchant Center, Ceneo). We compare other chatbots on the same basis in our AI chatbot cost comparison.
Scope of the Chatbase and Roition comparison: what this post does not cover
This comparison is based on Chatbase's pricing page and docs as read on October 20, 2026, not on a test of Chatbase. We do not rate the answer quality of either chatbot.
We know the Chatbase Free plan limits only from the Shopify App Store listing. The math assumes a 1-credit model without actions; with actions and pricier models Chatbase costs more. The free chatbot by Roition cost is a token estimate for GPT-6 Luna, excluding embeddings.
Try the free chatbot by Roition
Launch the free chatbot: you pay us $0, no chat limit on our side, on your own OpenAI key (estimated at $0.66-1.06 per 1,000 messages, typically $0.81).
Founder of Roition, independent Google Ads API developer
Founder of Roition, with almost 3 years of Google Ads experience. Designs and builds process automation for Polish companies: system integrations, handling enquiries and quotes, AI assistants working on company data.
Frequently asked questions
Is Chatbase free?
Chatbase has a Free account, but the pricing page does not show it. The Shopify App Store listing gives 50 credits and 1 MB of data. Paid Chatbase plans have a 7-day trial when bought through Chatbase.
How much does Chatbase cost per month and per year?
Chatbase costs $40 (Hobby), $150 (Standard) and $500 (Pro) a month. On annual billing that is $384, $1,440 and $4,800 a year (read Oct 20, 2026). Enterprise is priced individually.
How many credits does one Chatbase message use?
One Chatbase message uses 1 to 5 credits, depending on the model: for example GPT-6 Luna: 1, Claude 5.5 Sonnet: 2, Claude 5.5 Opus: 5. Enabled actions can add more model requests, which raises credit usage.
Which AI models does Chatbase offer?
Chatbase offers an Auto model and models from OpenAI, Anthropic, Google, DeepSeek, xAI, Mistral, Moonshot and Z.ai, at 1 to 5 credits per message. The docs do not say which models a Free account gets. The free chatbot by Roition runs on OpenAI models only, GPT-6 Luna by default.
Can I use my own OpenAI API key in Chatbase?
We found no such option on the pricing page or in the docs; the "API keys" section covers keys for the Chatbase API. The free chatbot by Roition runs only on your own OpenAI key.
How much does it cost to remove "Powered by Chatbase"?
Removing the "Powered By Chatbase" label costs $1,188 a year, or $99 a month. With the Hobby plan that is $139 a month. The free chatbot by Roition always shows "Powered by ROITION", with no option to remove it.
What happens after I cancel a Chatbase plan?
According to the Chatbase docs, the plan stays active until the renewal date, then the account moves to the free plan. A Free user must buy a base plan before adding add-ons.
Does Chatbase have human takeover?
Chatbase offers human takeover in the Chatbase helpdesk, available from the Standard plan ($150 a month). The free chatbot by Roition has no live chat or human takeover.
Does Chatbase work with WordPress and WooCommerce?
Chatbase has a WordPress plugin that embeds the widget; wordpress.org shows "Last updated: 2 years ago" for its latest version (1.0.4). The Chatbase docs describe no WooCommerce integration.
Can Chatbase check order status?
Chatbase checks order status on Shopify: the "Retrieve and display orders" action shows status, tracking and purchase history. The free chatbot by Roition does not check order status.
Where does Chatbase process data?
According to its DPA, Chatbase processes data primarily in the United States, with EU Standard Contractual Clauses for transfers. With Mistral models the main model call runs in the EU, while other steps may run outside the EU. The free chatbot by Roition sends chats to the OpenAI API on your key and offers no data processing agreement.
Is Chatbase open source?
No. Chatbase's blog says it directly: "Chatbase isn't open-source". It is a cloud service run by Chatbase Inc., a Delaware corporation with a San Francisco address. The free chatbot by Roition is not open source either: its code is not public and it runs as a Roition service on your own OpenAI key.
How is the free chatbot by Roition different from the Chatbase Free plan?
The Chatbase Free plan has 50 credits, according to the Shopify listing. For the free chatbot by Roition you pay us $0, with no chat limit on our side, and OpenAI tokens go on your key (estimate $0.66-1.06 per 1,000 messages, typically $0.81). It has no live chat, order status or channels beyond the website.