Tidio's prices and features come from Tidio's pricing page and help center (checked Oct 20, 2026), and the free chatbot by Roition's data from its production version. The article calculates AI costs for 100, 300 and 1,000 conversations a month.
Is Tidio free? What the Free plan includes
Tidio's Free plan costs $0 and includes 50 human conversations a month and 50 Lyro AI conversations for the lifetime of the project. The Lyro quota on the Free plan does not renew: after 50 conversations Lyro stops replying (Tidio help on the Lyro limit: "the quota will not reset").
In the same article Tidio calls this a form of free trial.
| Free plan item | Value (checked Oct 20, 2026) | Source |
|---|---|---|
| Price | $0 | pricing page |
| Human conversations | 50 per month, per project | pricing page, help |
| After the human conversation limit | new messages hidden and cannot be answered until the limit resets (the date depends on the account activation date) | help on the Free plan |
| Lyro AI conversations | 50 one-time ("lifetime") | pricing page, help |
| Operators | up to 10 | pricing page data |
| Messenger, Instagram, WhatsApp | can be connected | help on the Free plan |
| Trial | 7 days of paid features, no card, then back to Free | pricing page |
The Starter plan ($29 a month) has the same one-time quota of 50 Lyro conversations.
Tidio pricing in 2026: plans and Lyro packages
Tidio's pricing has the Free ($0), Starter ($29), Growth ($59-349), Plus (from $300) and Premium (custom quote) plans, plus a separate Lyro AI Agent package at $39-700 a month. The plans bill human conversations, the Lyro package AI conversations.
Prices are in USD, also on the Polish version of the pricing page; the pricing page says nothing about VAT or sales tax. Annual billing is labeled "2 months free", which means 10 monthly payments for 12 months.
| Plan | Monthly billing | Annual billing, per month | Human conversations per month | Lyro conversations |
|---|---|---|---|---|
| Free | $0 | $0 | 50 | 50 one-time |
| Starter | $29 | $24.17 | 100 | 50 one-time |
| Growth | $59-349 | $49.17-290.83 | 250-2,000 | Lyro package separate |
| Plus | from $300 + monthly usage | not on the page | custom | from 300, custom |
| Premium | "Contact for pricing" | not on the page | custom | from 3,000, billed per resolution |
The Lyro AI Agent package has 8 tiers from 50 to 1,000 conversations a month. One Lyro conversation costs $0.70-0.78 on monthly billing and $0.58-0.65 on annual billing, based on the pricing page. Above 1,000 conversations the pricing page points to the Plus and Premium plans.
| Lyro conversations per month | Price per month | USD per conversation (monthly) | USD per conversation (annual) |
|---|---|---|---|
| 50 | $39 | 0.78 | 0.65 |
| 100 | $75 | 0.75 | 0.63 |
| 150 | $110 | 0.73 | 0.61 |
| 200 | $140 | 0.70 | 0.58 |
| 300 | $210 | 0.70 | 0.58 |
| 500 | $350 | 0.70 | 0.58 |
| 750 | $525 | 0.70 | 0.58 |
| 1,000 | $700 | 0.70 | 0.58 |
The per-conversation rates are our calculation from the package prices. On the Lyro AI Agent page Tidio says "Pay just $0.5 per conversation", and the FAQ on that page ties the "from $0.5" rate to Lyro Connect on the Plus and Premium plans; the self-service packages on the pricing page have no such rate.
What Tidio counts as a Lyro conversation
According to the pricing page, a Lyro conversation is a customer interaction with at least one AI reply, and a customer who returns to the chat window is still in the same conversation.
Tidio's help center describes it differently: a thread closes after 15 minutes of inactivity, the next customer message starts a new thread, and Lyro's new reply counts against the quota again (help on the Lyro limit, updated Sep 15, 2026).
| Situation | Uses a Lyro conversation? | Source |
|---|---|---|
| Lyro replies several times in one thread | 1 conversation | pricing page, help |
| Customer returns after more than 15 minutes of inactivity | per help center: a new conversation | help |
| Lyro hands off to a human immediately | no | help |
| New email ticket | 1 conversation (Lyro replies once) | help |
On monthly plans, at 95% of the quota Tidio automatically moves the package up one tier, and this option is on by default (help on automatic upgrades).
This also applies to the Lyro package; an alert comes at 80%. Automatic upgrades are available only for new projects and do not apply to the Free plan, annual billing or the Plus plan. The option can be turned off.
Costs: 100, 300 and 1,000 AI conversations a month
At 100, 300 and 1,000 AI conversations a month the Lyro AI Agent package in Tidio costs $75, $210 and $700. For the free chatbot by Roition you pay us $0, and OpenAI tokens cost an estimated $0.66-1.06 per 1,000 messages, typically $0.32, $0.97 and $3.24 at 4 customer messages per conversation.
| AI conversations per month | 100 | 300 | 1,000 |
|---|---|---|---|
| Tidio Lyro, monthly billing | $75 | $210 | $700 |
| Tidio Lyro, annual billing (per month) | $62.50 | $175 | $583.33 |
| Roition: conversation = 4 messages ($0 to Roition + tokens at $0.66-1.06/1,000 messages, estimate) | $0.26-0.42 (typically $0.32) | $0.79-1.27 (typically $0.97) | $2.64-4.24 (typically $3.24) |
| Roition: conversation = 10 messages ($0 to Roition + tokens at $0.66-1.06/1,000 messages, estimate) | $0.66-1.06 (typically $0.81) | $1.98-3.18 (typically $2.43) | $6.60-10.60 (typically $8.10) |
The OpenAI token cost of the free chatbot by Roition is our estimate ($0.66-1.06 per 1,000 messages, typically $0.81), not a reading from OpenAI invoices. Assumptions behind the calculation:
- Tidio: Lyro AI Agent package prices from the pricing page, without a plan for human conversations; one conversation = one thread. Per Tidio's help center, a customer returning after 15 minutes is a second conversation.
- Roition: default model GPT-6 Luna; a typical conversation is 4 customer messages, a long one 10. OpenAI requires a minimum $5 prepayment to start. Embeddings for refreshing the feed (daily) and the website (weekly) on the user's key come on top and are not in the table.
- Tidio's prices carry no information about VAT or sales tax.
Conversations and messages are different units. How to launch the chatbot and set a spend limit in OpenAI is covered in our AI chatbot setup guide; the costs of other tools are compared in the AI chatbot cost comparison.
Tidio and the free chatbot by Roition: feature by feature
Tidio combines live chat, social channels and Lyro AI, while the free chatbot by Roition is an AI shopping assistant on the store's website without live chat. The Tidio column comes from its pricing page and help center (checked Oct 20, 2026), the Roition column from the production version.
"Not on the page" means we did not find the information in Tidio's materials, not that the feature does not exist.
| Feature | Tidio | Free chatbot by Roition |
|---|---|---|
| Tool fee | Free $0, Starter $29/mo, Growth from $59/mo | $0 to Roition; OpenAI tokens by our estimate $0.66-1.06 per 1,000 messages |
| AI at no extra charge | 50 Lyro conversations, one-time | no conversation limit; OpenAI tokens paid to OpenAI |
| AI model | Claude (Anthropic) and Tidio's in-house models (Lyro page) | OpenAI models, GPT-6 Luna by default, changeable in the panel |
| Own API key | not on the page | OpenAI key required |
| Live chat and human takeover | yes, Lyro hands off to a human | no |
| Channels | widget, Messenger, Instagram, WhatsApp, email | website widget only |
| Product recommendations | product cards with image, name and price, with an "Add to cart" button on Shopify and WooCommerce; requires the Lyro AI Agent package or Plus (available during the trial) | 2-3 in-stock products from the feed, with image and price |
| Product source | Shopify and WooCommerce sync, API; XML file compatible with Google Merchant Center (plan availability: Tidio's help center gives two versions) | Google Merchant Center or Ceneo XML feed, refreshed daily |
| Website knowledge | scan of up to 100 priority pages; manual re-sync, weekly automatic re-sync only on Plus and Premium; CSV and PDF import | store website, refreshed weekly and manually |
| Order status | via Lyro Actions (API); Shopify template on Plus and Premium and for selected Lyro subscribers | no |
| Actions (cancellation, refund) | Shopify operator actions on the Growth plan (help article from Apr 24, 2025) | no |
| Languages | Lyro: 48, including Polish | widget in Polish and English, replies in the customer's language |
| Telling customers they talk to AI | not on the page | greeting "Hi! I'm this store's AI assistant", window title "AI assistant" |
| Installation | Shopify app, WordPress plugin, widget code | one `<script>` tag before `</body>` |
| Vendor branding in the widget | Tidio branding removal: $16.67/mo add-on on Growth with annual billing (default pricing view), included on Plus and Premium | always "Powered by ROITION", cannot be removed |
The free chatbot by Roition has no live chat, no order status, no channels outside the website and no store actions. It also has no app in the Shoper App Store, IdoSell or the Shopify App Store, no sales analytics from chat, no SLA support, no AI providers other than OpenAI and no data processing agreement for users.
Tidio in a Polish store: Shoper, IdoSell, PrestaShop, WooCommerce
Tidio describes product sync for Shopify and WooCommerce. Shoper and IdoSell, two Polish e-commerce platforms, do not appear on Tidio's integrations page or in its help center, and according to the help center PrestaShop is installed by pasting the code into the free HTMLbox module (Tidio help on PrestaShop).
Stores other than Shopify and WooCommerce can connect an XML file compatible with Google Merchant Center (help on product recommendations). That help article requires the Lyro AI Agent package or the Plus plan, while the help article on Lyro's data sources (updated Oct 17, 2026) says product file upload is available only to Plus subscribers.
PrestaShop also has its own Tidio integration page, with no description of installation or product sync.
| Platform | Tidio (website and help, Oct 20, 2026) | Free chatbot by Roition |
|---|---|---|
| Shopify | app, product sync, operator actions on the Growth plan; Lyro recommendations require the Lyro AI Agent package | `<script>` tag in `theme.liquid`, feed from an app |
| WooCommerce | WordPress plugin, product sync, integration on all plans including Free; Lyro recommendations require the Lyro AI Agent package (or the 7-day trial) | `<script>` tag (e.g. WPCode plugin), feed from a plugin |
| PrestaShop | integration page; help center: widget code via the HTMLbox module | `<script>` tag, feed from a module |
| Shoper | not on the page | `<script>` tag, feed from the admin panel (price comparison) |
| IdoSell | not on the page | `<script>` tag, feed from the admin panel |
Tidio or the free chatbot by Roition: which option fits which situation
Tidio lists live chat, social channels and order status via Lyro Actions, while the free chatbot by Roition is a shopping assistant on the store's website only. The choice depends on what the store's customers write about and whether the AI cost should depend on the number of conversations. The table covers 7 situations.
| Situation in the store | Tidio | Free chatbot by Roition |
|---|---|---|
| Customers ask about parcel status | Lyro Actions via API; Shopify template on Plus and Premium | no |
| A customer wants to talk to a human | live chat, handoff from Lyro | no |
| Customers write on Messenger, Instagram, WhatsApp | yes, also on Free | no |
| Shopping assistant, 300 AI conversations a month | $210/mo for the Lyro package | $0 to Roition + tokens at $0.66-1.06/1,000 messages, typically $0.97-2.43/mo (4-10 messages, estimate) |
| Testing AI without paying | 50 Lyro conversations one-time, no card | $0 to Roition + tokens (estimated $0.66-1.06 per 1,000 messages); OpenAI prepayment min. $5 |
| Store on Shoper or IdoSell | no integration on the page | `<script>` tag and feed from the admin panel |
| Replies in Polish | Lyro: Polish among 48 languages | widget in Polish, replies in the customer's language |
When live chat, social channels or order status are needed, of these two options Tidio lists those features; when the need is a shopping assistant on the website without a fee for a conversation package, the free chatbot by Roition meets that condition.
What this article on Tidio does not cover
This article compares statements from Tidio's pricing page and help center (checked Oct 20, 2026), not test results: we did not open a paid Tidio account and did not compare the quality of Lyro's answers with our chatbot's.
We read Tidio's prices from the pricing page, including data embedded in the page code; the help articles cited were updated between Apr 24, 2025 and Oct 17, 2026. The token cost of the free chatbot by Roition is an estimate from the tokenizer and OpenAI pricing; the real cost depends on conversation length and product descriptions.
Roition wrote this article and makes the free chatbot by Roition, one of the two options compared.
Answers about Tidio's Free plan, Lyro pricing, languages, WooCommerce and Polish platforms are based on Tidio's pricing page and help center as of Oct 20, 2026.
Launch the free chatbot
Create a free chatbot account: you pay us $0, no conversation limit, on your OpenAI key (estimated $0.66-1.06 per 1,000 messages). It has no live chat, no order status and no channels outside the website, which Tidio lists.
Founder of Roition, independent Google Ads API developer
Founder of Roition, with almost 3 years of Google Ads experience. Designs and builds process automation for Polish companies: system integrations, handling enquiries and quotes, AI assistants working on company data.
Frequently asked questions
Is Tidio free?
Yes, Tidio has a Free plan at $0 with 50 human conversations a month. On that plan Lyro AI is limited to a one-time quota of 50 conversations per project; a renewable monthly quota requires the Lyro AI Agent package from $39 a month.
How much does Tidio Lyro AI cost?
The Lyro AI Agent package costs from $39 a month for 50 conversations to $700 for 1,000 conversations, which is $0.70-0.78 per conversation. On annual billing 12 months cost the same as 10, which means from $32.50 a month.
What happens after the 50 Lyro conversations are used?
On the Free and Starter plans Lyro stops replying and the quota does not renew. On a paid monthly package in a new project, at 95% of the quota Tidio moves the package up one tier by default; the option can be turned off.
Is Tidio a Polish company?
Tidio was founded in 2013 in Szczecin, Poland, by Tytus Gołas, and according to its about page it has more than 180 employees in offices in San Francisco, Warsaw and Szczecin, and more than 300,000 companies use Tidio. According to Tidio's FAQ, its main headquarters is in San Francisco.
Does Tidio work with Shoper and IdoSell?
Shoper and IdoSell are not on Tidio's integrations page or in its help center (checked Oct 20, 2026). Tidio accepts products from such stores as an XML file compatible with Google Merchant Center, with the Lyro AI Agent package or the Plus plan (Tidio's help center gives two versions).
Does Tidio work with WooCommerce?
Yes, Tidio has a WordPress plugin with product catalog sync, and according to Tidio's integrations page the WooCommerce integration works on all plans, including Free (checked Oct 20, 2026). Lyro product recommendations in WooCommerce require the Lyro AI Agent package or the Plus plan and are available during the 7-day trial.
Does Lyro reply in Polish?
Yes, Polish is on the list of 48 Lyro languages in Tidio's help center. Lyro detects the customer's language automatically.
Can I use my own OpenAI key in Tidio?
There is no information about using your own API key on the pricing page or in the help articles we read. According to Tidio, Lyro runs on Claude (Anthropic) models and in-house models, not on ChatGPT.
Do Tidio's prices include VAT?
The pricing page gives no information about VAT or sales tax, and prices are in USD also on the Polish version of the pricing page (checked Oct 20, 2026).
What is a free alternative to Tidio with AI?
The free chatbot by Roition is one option: an AI shopping assistant on the store's website: you pay us $0, and OpenAI tokens go on your own key (estimated $0.66-1.06 per 1,000 messages). It has no live chat, no order status, no channels outside the website and no store actions, and the widget always shows "Powered by ROITION". Tidio Free itself gives 50 Lyro conversations once.
How much does the free chatbot by Roition cost?
For the free chatbot by Roition you pay us $0, with no conversation limit, and OpenAI tokens on your own key come to $0.66-1.06 per 1,000 customer messages by our estimate. OpenAI requires a minimum $5 prepayment to start.